Terms & Conditions

Welcome to University Smoke Shop. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before purchasing or browsing our site.

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1. General Information

The Cloud Lounge operates this website to provide smoke, vape, and related retail products. By using this site, you confirm that you are at least 21 years of age (or 19+, depending on local laws) and legally allowed to purchase these products.

 

2. Use of Our Website

You agree not to use our site for any unlawful or prohibited activities, including fraud, harassment, or attempts to interfere with the website’s functionality and security.

 

3. Product Information

We make every effort to display product descriptions, images, and pricing as accurately as possible. However, occasional errors may occur. We reserve the right to correct inaccuracies or update information without prior notice.

 

4. Orders & Payments

All orders placed through our website are subject to availability and confirmation.
We may cancel or refuse an order at our discretion, including cases involving:
• Incorrect pricing
• Stock unavailability
• Suspicious or high-risk transactions
• Violation of age restrictions

Payments must be completed through our approved payment providers. We do not store full credit card information on our servers.

 

5. Pricing

All prices listed on our website are in Canadian dollars unless stated otherwise. Prices may change at any time without prior notice.

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6. Shipping & Delivery

Shipping times are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or other external factors.
Customers are responsible for providing accurate shipping information.

 

7. Returns & Refunds

Due to the nature of smoke and vape products, most items are final sale.
For defective or incorrect items, please contact us within 7 days of delivery so we can review and resolve the issue.
More details can be found in our Refund Policy.

 

8. Age Verification

By placing an order, you confirm that you meet the legal age requirements in your region. We reserve the right to request ID verification at any time and to cancel orders if age cannot be verified.

 

9. Limitation of Liability

The Cloud Lounge is not liable for:
• Any damages resulting from misuse of our products
• Losses related to shipping delays
• Technical issues on the website
• Third-party service failures (payment processors, shipping carriers, etc.)

Your use of our products is at your own risk.

 

10. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the content, privacy practices, or operations of those external websites.

 

11. Intellectual Property

All content on this website — including images, text, logos, and designs — is the property of The Cloud Lounge. You may not copy, reproduce, or distribute any content without permission.

 

12. Changes to Terms

We may update or change these Terms & Conditions at any time. Continued use of our website means you accept the updated terms.

 

13. Contact Information

For questions about these Terms & Conditions, you can contact us:

Martial INC. DBA University Smoke Shop
Phone: +971 50 846 1236
Email: info@thecloudlounge.com
Address: 1818 181st Street, Lynnwood, Seattle, WA, USA